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UPDATES FOR FLUSHING WILL BE LOCATED HERE
UPDATE 5/19/26 6:40am
Our operators are flushing the low-pressure system.
They are currently on Chestnut St. working towards Strong St., Riverview St., South Main St., Fenton
St.,
Pearl St., Pleasant St., Main St., Depot St., Dublin St., Water St., Pleasant St.,
Central St.,
Main St., Walnut St., Cross St., Thorndike St., High St., School St., Park St., Pearl St.
They may get to the end of this part of the list in the next 24 hours.
Please be sure to check here for updates daily.
They will work their way through the system using the street order listed on your notice sent in the May bill.
If you do not have this it is located at the bottom of the website in a PDF document.
Please note that we will be providing the street they are on as of 630am every morning.
This notice is also located at the bottom of this page in a PDF form with street addresses.
Palmer Water District NO 1 will be conducting a Full System Flush during the weeks of May 13th to May 29th. Flushing will commence shortly after 9am on Wednesday, May 13th and continue until the system is completed. The operators will start with Wright Street area to do a slow flush to clear that area May 13th -15th. They will then continue with the list on the back of this form. Discoloration in your water may be experienced periodically throughout this week in the entire District. Please check this website or the Palmer Water District Facebook page for updates every morning by 630am. This will list where we are starting that morning. Please run your cold water first to check if it is clear.
We suggest that you obtain adequate storage of water before the flushing begins and monitor the water throughout the week.
Owners of Backflow devices should be aware that the fluctuation in system pressure might cause your device/s to trip. There is also the possibility that the devices may foul in the open discharge position. The owners should monitor the devices during the week to ensure the devices are not malfunctioning.
The Palmer Water District regrets any inconvenience during the flushing operation, but it is necessary for the maintenance of the system.
If there are any questions regarding this matter, please contact our Chief Operator or Lead Operator at the Palmer Water District # 1, their emails are on the website, or you may call the office, and we can relay a message for them to call you when they can. Our phone number is 283-8411.
PALMER WATER DISTRICT # 1
BOARD OF WATER COMMISSIONERS
The Board of Water Commissioners Meeting will be held at the
Palmer Fire Department Annex
12 Walnut Street, Palmer, Ma 01069
Wednesday, May 13th, 2026, at 10:30 AM.
To sign up for code red alerts from the main page on www.townofpalmer.com
CodeRED by Crisis24
If you need immediate assistance with a water emergency after hours,
please call the local police station at 413-283-8792.
This is a non-medical emergency line.
This will allow them to call an operator to your home.
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Palmer Fire District No.1 Water Department
Water Usage Rates
Effective July 1, 2025, the minimum monthly charge is $37.15.
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Monthly Usage:
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Water Rate:
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0 to 400 cubic feet
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$92.87 per thousand cubic feet (equal to =$ .09286 per c.f.)
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401 cubic feet and up
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$102.46 per thousand cubic feet (equal to = $ .10245 per c.f.)
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All homes are connected to the public water supply via a water service line.
All public water systems must identify, document and plan for removal of all lead service line connections in the water system.
The (MA-LSLI) Web app allows customers to identify and document the service line material used in the homes water service line.
The 2024 Consumer Confidence Report is available below in PDF format
The 2024 Consumer Confidence Report posted June 17, 2025
Notice to customers from the Palmer Board of Water Commissioners
Updated: Effective July 1, 2025
There will be a meter charge on your monthly statement.
The meter charge correlates with the meter size on the property.
5/8" & 3/4" Meter Size = $3.15 Monthly
1" Meter Size = $4.81 Monthly
1-1/2" Meter Size = $5.98 Monthly
2" Meter Size = $10.40 Monthly
3" Meter Size = $12.84 Monthly
Accounts are billed monthly and are due by the second to last business day of the month.
Payments must be received by the due date.
Postmarks are not accepted as receipt dates to avoid late fees.
Late fees are assessed the first business day of the new month at a rate of 4.5 % of the total amount owed.
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PAYMENT OPTIONS
Please be aware that as of July 1, 2014, CASH IS NO LONGER ACCEPTED.
Checks or money orders should be made payable to "Palmer Water District #1."
Payments may be dropped through the office's mail slot after hours.
When paying by YOUR bank's "on-line" service, please be aware that Palmer Water Department is sent a paper check. It may take up to a week until the payment is received in our office.
If you wish to pay your bill online, please click on the following link:
Under the "Vendor/Municipalities" heading, click on the down arrow and scroll down to
"Palmer Fire & Water District #1"
(The Water Departments for Thorndike and Bondsville do not use UniPay)
Click "submit" in order to begin the payment process.
Please verify service address and account number is correct. If your account has a decimal it needs to be added.
MasterCard, Discover and American Express are also accepted in the office during business hours. Bank processing fees apply.
If you wish to pay for Three Rivers please use their portal link for "Three Rivers Fire District"
Water Bill's can now be viewed from the INTUITY CUSTOMER PORTAL.
The web address used to sign up MUST have your INTUITY company portal name extension in the web address (URL). Example: “https:///pay.waterbill.com/login-palmer-ma ”, notice the “login-[company]” extension. If the customer wishes to register, they must click the REGISTER NOW button at bottom of your Intuity company logon page and fill out the brief SIGN-UP REQUEST form then click submit. They must check their email, click the ACTIVATE link/button in order to complete the registration process. All fields are required in order to create a customer portal logon.
E-Statement will no longer have the full bill view. You will need to log in to view your whole bill.
Real Estate Transfers
Please note sewer is billed the Wastewater Treatment Plant and paid through the Tax Collector's office.
Bill changes or questions: Wastewater Treatment Plant: (413)-283-2671 klord@townofpalmer.com
Payment or balance questions: Tax Collector's Office: 413-283-2601- cbaldyga@townofpalmer.com or jsmith@townofpalmer.com
Assessor's Office: 413-283-2607- rcarney@townofpalmer.com
If you are not sure which district of Palmer, the property is under, please visit the Vision site to verify.
The property transfer request form at the bottom of this page is just for the Palmer Water District #1.
Please contact the other districts for final water readings for them.
Three Rivers: 2031 Main Street PO BOX 182 Three Rivers, MA 01080
Service, Leaks, Info & Billing: (413) 283-9284
Thorndike: 4064 Church Street P.O. Box 164 Thorndike, MA 01079
Email: thorndikewater@gmail.com Phone: (413) 289-1300 Fax: (413) 289-1302
Bondsville: 3174 Main Street P.O. Box 179 Bondsville, MA 01009
Service, Leaks, information and Billing Questions: Ph: 413-284-1627 Fax: 413-284-0165 bfwd3174@comcast.net
Palmer Water District #1
All requests for final water bills for real estate transfers should be made by email.
We have attached a property transfer request form at the bottom of this page.
The transfer fee of $45.00 will be added to the amount due at closing.
PLEASE REMEMBER WE NEED 5 BUSINESS DAYS TO PROCESS.
*A $100 RUSHED FEE WILL BE ADDED FOR REQUESTS UNDER 5 BUSINESS DAYS.
EMAIL TO achesnes@palmerwaterdistrict.org
We need the buyers name, mailing address, and phone number to create their profile.
Please do not call the Treatment Plant as they do not have access to the billing system.
