Graves Brook Reservoir

Palmer Water District #1




The Palmer Water District # 1 will be conducting a System Flush during the weeks of April 18th through May 21st.


Dirty Water may be experienced periodically throughout these weeks in the entire District during the day and evening hours.  This is a highly beneficial and mandatory program for public water systems.  It ensures our water quality is at its best and allows us to test our hydrants and mainline valves.  We apologize for any reduction in pressure or discolored water that this may cause.  The discolored water may not be aesthetically pleasing, but it will be temporary, and it is not harmful, however we do advise you to take precautions regarding your laundry routine.  If you have a booster pump installed on your water service, we highly recommend that you shut it off during our flushing hours.


 We schedule these flushing events in the Spring and Fall to keep the system running efficiently.


We also do this when there are disturbances to clear the lines.


If you have any questions, please call our office at 413-283-8411.


Water Main Flushing - Fact Sheet - FAQ for Consumers (


This will give you some information on why this is done and how it helps.


To help you plan accordingly, the following represents the anticipated flushing schedule and location. 


Please check back often as this schedule can and will change daily!


April 29, 2024, from 7am-6pm South Main St., Chestnut St., Riverview Parkway., and Fenton St. 

April 30, 2024, from 7am-6pm Dublin St., Water St., Pleasant St., Central St., Main St., Walnut St., Cross St.

May 1, 2024, from 7am-6pm Thorndike St., Foster St., Main St., Bridge St., High St., School St., Park St., Pearl St., Maple St., and Grove St.

May 2, 2024, from 7am-6pm Central St., Park St., Walnut St., Converse St., Rathbone St., Thorndike St., Foundry St., N. Main St., Knox St., and Pine St.

 May 3, 2024, from 7am-6pm Highland St., Squire St., King St., N. Main St., Spring St., Pine St., Brown St., Holbrook St., and Woodland St.

May 6, 2024, from 7am-6pm North Main St., Randall St., Depot Plaza., Shearer St., Shearer St. Ext., and Wilbraham St.

May 7, 2024, from 7am-6pm Shearer St., Randall St., Oakland St., Wilson St., North Main St., Mechanic St., Orchard St., Fairview St., Taft., Roosevelt St., and Bowden St.

May 8, 2024, from 7am-6pm depending on weather conditions. Bowden St., Mechanic St., North Main St., Arnold St., Norman St., Searle St., Barlow St., and Lathrop St. If storming will be moved to 5-9-24


Please check back daily as this list may change. updated 5/7/24.  




Palmer Fire District No.1 Water Department
Water Usage Rates

Effective July 1, 2023

The minimum monthly charge is $30.53.

Monthly Usage: Water Rate:
0 to 434 cubic feet $70.35 per thousand cubic feet
435 cubic feet and up $77.62 per thousand cubic feet
All homes are connected to the public water supply via a water service line. 
All public water systems must identify, document and plan for removal of all lead service line connections in the water system.
The (MA-LSLI) Web app allows customers to identify and document the service line material used in the homes water service line.
Click the following link to submit all requested information ==> (MA-LSLI) Web App


Notice to customers from the Palmer Board of Water Commissioners

Effective July 1, 2022

There will be a meter charge on your monthly statement.

The meter charge correlates with the meter size on the property.

5/8" & 3/4" Meter Size = $1.50 Monthly

1" Meter Size = $3.00 Monthly

1-1/2" Meter Size = $4.50 Monthly

2" Meter Size = $6.50 Monthly

3" Meter Size = $8.25 Monthly


Accounts are billed monthly and are due by the second to last business day of the month.  Payments must be received by the due date.  Postmarks are not accepted as receipt dates to avoid late fees.



Please be aware that as of July 1, 2014, CASH IS NO LONGER ACCEPTED.

  • Checks or money orders should be made payable to "Palmer Water District #1." 

Payments may be dropped through the office's mail slot after hours.

  • When paying by YOUR bank's "on-line" service, please be aware that Palmer Water Department is sent a paper check.  It may take up to a week until the payment is received in our office. 
  • If you wish to pay your bill online, please click on the following link: 
    • Under the "Vendor/Municipalities" heading, click on the down arrow and scroll down to
    • "Palmer Fire & Water District #1". 
    • (The Water Departments for Three Rivers, Thorndike, and Bondsville do not use UniPay)

Click "submit" in order to begin the payment process.

Please verify service address and account number is correct. If your account has a decimal it needs to be added.

  • MasterCard, Discover and American Express are also accepted in the office during business hours. Bank processing fees apply.



 Water Bill's can now be viewed from the INTUITY CUSTOMER PORTAL.
The web address used to sign up MUST have your INTUITY company portal name extension in the web address (URL). Example: “https:/// ”, notice the “login-[company]” extension. If the customer wishes to register, they must click the REGISTER NOW button at bottom of your Intuity company logon page and fill out the brief SIGN-UP REQUEST form then click submit. They must check their email, click the ACTIVATE link/button in order to complete the registration process. All fields are required in order to create a customer portal logon.
E-Statement will no longer have the full bill view. You will need to log in to view your whole bill.




Real Estate Transfers

All requests for final water bills for real estate transfers should be made to the Business Office at 413-283-8411 or by email. (   and

 We have attached a property transfer request form at the bottom of this page.

 A three-business day lead time is required. 
 We need the buyers name, mailing address, and phone number to create their profile.
 Please do not call the Treatment Plant as they do not have access to the billing system. 



Please note sewer is billed through the Tax Collector's office. 

Tax Collector 413-283-2601- or









Final Water Request Please fill out as much as you can. Email for the final reading to be processed. Thank you, Palmer Water District #1
CODE RED ALERTS Please use the link on the document to sign up for Code Red Alerts
Service Line Inventory Request Please fill out the online survery or send a printed copy to the address listed. Comprehensive Environmental Inc. 41 Main Street Bolton, MA 01740