Frequently Asked Questions (FAQs)
Consumer Frequently Asked Questions
Q: How many times a year will I receive a bill?
A: Meters are read and billed quarterly.
Q: My water usage seems high; could something be wrong with my meter?
A: Prior to meters being installed they are factory tested to be sure they accurately register water that is flowed through them. With the installation of the new water meters, we assure you that you are only billed for actual usage captured by your meter.
Q: My water bill seems excessively high. What should I do?
A: Consider having your house checked for leaks and have them repaired as soon as possible. It is amazing the amount of water a continuous leak wastes; toilets can lose up to 100 gallons a day; a slow dripping faucet can waste 350 gallons a month.
Q: How can I, as a homeowner, check for household leaks myself?
A: Some leaks are more obvious than others, such as dripping faucets and running toilets, however, others are not so obvious. The easiest way to check for leaks is to look at your meter when no one is using water in the house. On the top you will see a large sweep hand but you will also notice a small triangle. The triangle is a low flow indicator. When water is passing through the meter, regardless of the amount, that triangle will rotate. If that triangle is spinning when no one is using water, then you can be sure you have a leak somewhere.
Q: I don’t think I have any leaks. What should I do?
A: If you don’t think you have any leaks and want us to check, please call (413) 284-1627, Monday, Wednesday, or Friday from 1:30 – 4:30 pm.
Q: My neighbor’s bill is considerably lower than mine. How can this be?
A: Remember, water bills are sent based on actual usage. There are a number of variables for each household that contribute to water consumption. They include family size, lifestyles, length of showers, laundry, and even appliances.
Q: How can I help control water?
A: Help by reporting system leaks. If you haven’t already done so, update your toilet to a modern unit. They use 1/3 of the water an older toilet uses. When washing dishes or laundry, wait until you have a full load. If you are contemplating buying a new washing machine, consider purchasing a new water efficient front loading model. If you water your lawn, water wisely. A standing sprinkler emits up to 4 gallons per minute. Minimize evaporation by watering in the early morning or evening hours, and use mulch to retain water.
Q: If we have a summer with not much rain will there be a ban on outside watering?
A: Yes. You will be notified of an outside water ban when necessary.