Emergency Notifications/ Alerts

Subscribe to Alerts from Regroup

The Town of Palmer has joined Regroup to improve and more effectively communicate emergency alerts to residents, replacing the previous provider, CodeRed/Crisis 24.

Messages from Regroup include:

  • Emergency Alerts & Public Safety
  • Water Service Notices (From your District)
  • Road Closures & Impacts
  • Weather Advisories from the National Oceanic and Atmospheric Administration (NOAA)
  • Community Announcements

Subscribe here!

More Safety Resources

  • Are You OK? - Daily well-being phone calls from the Hampden County Sheriff's Department, Call the Hampden County Sheriff's Department Triad division at (413) 858-8800 or (413) 858-0060 to register or get more information

  • Yellow Dot program - It's a File of Life for your car! Store your medical info in your car's glove box and use a special window decal to let police and EMS know it's there.

  • Mass 211 - Get connected with critical health and human services in your area.

Call 911 Silently

911 Silent Call Procedure - If you're calling 911 but can't speak, use the keys on your phone to communicate with dispatchers

  • 1 if you need POLICE
  • 2 if you need FIRE SERVICES
  • 3 if you need an AMBULANCE
  • 4 to respond YES
  • 5 to respond NO
Text-to-911 is available in Massachusetts!

Making a voice call is the most efficient way to get access to emergency services. Texting should only be used during an emergency when you are unable to make a voice call to 911.Text-to-911 will be useful for citizens who are deaf, hard of hearing, or speech impaired. Text-to-911 eliminates the need to use ancillary Teletypewriter (TTY) equipment, or third party services to access 911.When using a texting app on a device, type the numbers “911” into the “To” or “Recipient” field. You should make every effort to include the following:

  • Location, including the address/location and town name
  • What is happening (nature of the incident)
  • Any additional details about the location you can provide

You must have a text or data plan on your mobile device to Text-to-911 and you should avoid sending:

  • Multimedia such as pictures, videos and emoticons
  • A message to more than one person as a recipient;
  • Messages exceeding the 160 character limit, as the messages will be broken and may be delivered out of order.

Text-to-911 WILL NOT WORK with third party texting applications (apps) on mobile devices that do not support texting to and from U.S. phone numbers, apps that only support texting with other app users, or texting through social media. This can include message services over WiFi networks, where a text or data plan is not required.